Refund policy

At leapsports.com.au, we strive to ensure your utmost satisfaction. We offer a 30-day Return Policy to accommodate returns for those moments when you may decide to return a purchase.

Change of Mind:

• Eligibility: Items must be returned within 30 days from the delivery date, unused, in their original condition, and packaging.
• Return Method: Returns are to be made by mail, with specific return address provided upon contact.
• Return Reason and Fees: If the return is due to customer's remorse, all freight costs and a restocking fee of 15% of the product price will be applied and are the customer's responsibility. This fee is to cover the associated costs of picking, repacking, and restocking.

Defective Items:

• Return Reason and Fees: If the return is due to defective items, all return shipping fees will be borne by us, and no restocking fee will be applied.

Refunds:

• Process: Contact us within 30 days of delivery to arrange a return. Once we receive and inspect the returned item, we'll process the refund, deducting the applicable fees.
• Method: Refunds will be issued to the original payment method used for the purchase. Original shipping charges are non-refundable.

Non-Returnable Items:

Items like used or damaged products, gift cards, and clearance items are generally non-returnable.

We aim to make your return process seamless. For additional inquiries or assistance, please contact us at: